Have you been using the same equipment in your practice for several years now? If your devices have been breaking down more frequently or not operating the way they used to, it’s probably time for an upgrade.Continue reading
As we approach the new year 2020, there is still time to save on your business taxes for 2019 and position your business for success by adding a Class IV Aspen Laser.Continue reading
Thinking about adding laser therapy services to your practice but feeling a little bit of sticker shock? Adding any medical device and services to your practice is a big investment, and the initial cost can be daunting when you’re unsure if the investment will pay off.
If you’re wary about adding laser therapy to your practice because of the cost, there’s good news: you have options to make a system more affordable.Continue reading
If you’re thinking about adding laser therapy services to your practice, you’ll need to consider how you talk about laser therapy services to your patients to encourage them to try it out. Adding new services to your practice is a big investment, and how you talk to patients about those new services will be a big driver of your success.Continue reading
3 Marketing Tips to Help Boost Your Practice
Marketing Tip #1: Website
Did you know that 72% of U.S. adults have searched for health information online? The best way to attract new patients is to have an easy to navigate website. Doing so will help better market yourself and your practice to grow your business. A few tips for you to consider if you are looking to add a new website, or improve one you already have, include:
- Determine and focus on your purpose of having a website, along with the target audience.
- Be sure to always keep the visitor in mind. They will be the one utilizing the website. For this reason, try and keep a clear and easy way to navigate throughout the website.
- Use conversational English, while also providing relevant information. Many people are searching for answers, and that is why they are at your website. Don’t be afraid of sharing too much information.
- It is best to be honest and transparent in everything you decide to put on the website. Visitors are looking to make an educated decision based on facts provided.
- Today, most people use their mobile phones for a variety of reasons. Because of that, it is important that your website be mobile friendly, so that you can fully take advantage of having an online website.
Marketing Tip #2: Open House
Did you know one of the best ways gain new patients, connect with existing patients, and you’re your influence in the community is by hosting an open house at your practice? There are a wide range of ideas that can achieve this. From targeted educational classes to open houses highlighting new services or a new practice location, an open house is a great way to expand your network and rapidly bring new business to your practice.
Below are a few tips to ensure that you have a successful open house:
- Choosing a specific theme or topic for the Open House can drastically increase the attendance, as it can pertain to a large percentage of your patient population.
- You should allow plenty of time to plan and promote the Open House. We recommend 3-5 months time.
- Marketing your event is key. Posting flyers throughout your office, using patient email lists, promoting the event on all social media platforms, and posting on your website to attract potential future customers are just a few ideas.
- Partner with local businesses to help spread the word. This will help build relationships and attract guests outside your patient population. Co-hosting with another business that has similar goals is also a great idea.
- Be sure that each open house attendee has something they can take with them once they leave. Pamphlets, business cards, or swag items can help the attendee remember the event and its purpose.
Marketing Tip #3: In Office Pamphlets and Weekly Themes
Even though business is becoming more and more technology driven, there still is a need for the use of pamphlets. Pamphlets refer to a small document describing and promoting various products or services. They encourage people to want to obtain the items being described within it. There are a lot of great ways to share information to your patients and pamphlets continue to be one of them. While people may see them as “old school marketing”, they are vitally important to your practice success. Here are just a few of the benefits received from utilizing pamphlets in your practice:
- Pamphlets are very easy to distribute and can be placed throughout your practice. Because of this, you can easily share positive and accurate information to your patients.
- It is becoming more and more costly to market your practice today. Pamphlets are an easy and cost effective way to market your practice. You will be able to share what you want, along with some of your practice goals, to better educate your patients.
- Pamphlets are a good way to share lots of important information in a small area. Pamphlets allow more information as to other options like post cards or letters.
- Pamphlets help personalize your practice while also establishing your business’s authority. Having pamphlets available to handout is a good way to communicate one on one with your patients. Each patient will see the need of the service and treatments you provide.
JUSTIN VORWALLER, MBA is currently Chief Operations Officer at Aspen Laser Systems. Prior to this position, Justin has helped several start up companies grow through his expert marketing and operational methods. He can be contacted at 303-990-3113, or at email@example.com.
Add Cash Revenue to Your Practice With Laser Therapy
Every practice can use additional cash income. Practices that currently bill 50% or more to a third party should seriously consider incorporating a Cash Based Service into his/her practice. Cash programs, when properly set up and managed, can be profitable, by reducing practice overhead and increasing net income. Reimbursement is always 100% and no additional staffing required for collections.
Ideal Cash Based Service
Patients are willing to pay for results. In comparison to other treatment modalities, Laser Therapy offers:
Quick Treatment: Most treatments take 3 – 12 minutes.
Painless: There is no pain with a laser therapy treatment.
Positive Experience: Most patients experience a “soothing warmth sensation”. Plus, no messy gels are required and no complex wires or harness are used.
Affordable: Whether included as a bundled service or as a stand alone treatment, laser therapy is affordable
High Compliance: Patients are motivated to return for additional treatments when they experience pain relief and recovery
Future: Patients are more likely to return in the future, when they experience New or recurring injuries or pain
Referrals: Happy patients like to refer their family and friends
What to Expect From Your Laser Therapy Treatment
What is Laser Therapy?
Laser therapy is a safe, pain-free treatment that only takes a few minutes per visit. Laser Therapy does not require the use of drugs or surgery, and there are no side effects or risks that may occur with other forms of treatment. In addition, it can often achieve results faster and better than other treatment modalities. Many conditions show signs of improvement in even the first or second treatments. The primary mechanism of laser therapy is photobiomodulation which causes a stimulation of cells and tissue repair that is based on scientific research which has demonstrated positive physiological effects of infrared wavelengths on cellular organelles and electron chain molecules.Continue reading
Making Reputation Marketing a Priority
What ONE FACTOR can make or break ALL other marketing strategies?
Without a doubt, Reputation Marketing has become the single most important strategy that any business can implement. The game changing events that have recently occurred in the online marketing world now make your reputation more important than ever. Traditional forms of online and off-line marketing such as SEO, pay per click, social media, print ads, TV ads, and many more are no longer effective UNLESS you have a 5-star reputation.
There are a lot of companies that offer reputation management services but that alone is simply not effective because it doesn’t get the phone ringing. Management is a very defensive position whereby marketing is a very offensive position. Reputation management is mainly the process involved with tracking and monitoring a company’s presence or reputation and does not take a proactive approach to creating a five-star reputation and then leveraging that reputation. You don’t make money by managing. You make money by marketing.
How Reputation Management and Marketing Can Protect and Improve Your Online Reputation and Patient Reviews
The Importance of Managing Your Reputation and Patient Reviews for Your Practice
People, products and companies today all have two brands – online and off. The problem with this is that the online brand may or may not sync with their offline marketing messages. User generated media, blogs and discussion forums are changing the flow of information about your business and practice forever.
The healthcare industry is an industry, and must know and adhere to the same marketing principles and strategy as any other in the business community. Though medical professionals perform a valuable and necessary public service they are still working in a for-profit industry, and therefore must rely on the same online marketing techniques in order to remain competitive. This can include anything from a professionally-designed medical practice website to an active online presence via social media marketing. A new emphasis on reputation management is essential.
The Problem and Risk of Doing Nothing
The more a doctor or other medical professional exposes him/herself online, regardless of the format, the more they are at risk from the damage often incurred by online negativity. A negative blog post, social media blurb or doctor review can wreak immense havoc on a doctor’s online reputation, leaving a blemish on what otherwise may have been a spotless online image. Neglecting online negativity, i.e. letting a negative comment or review fester in the online community, can have detrimental, even devastating effects on a medical professionals online reputation, serving only to destroy credibility and erode the public’s trust.
Listings that are potentially damaging to your online reputation hurt your credibility and will make you lose potential business every day, especially if these listings are for you or your company’s name.
If you “Googled” your name right now, what would you see?
Maybe a recently laid-off employee has some unfavorable opinions about you or your practices’ management. Perhaps an unhappy patient has secretly been targeting you in consumer review websites. Or maybe you are a high-profile individual with an unfortunate past legal incident that just won’t seem to go away.
High-ranking negative listings may become stronger over time and many of them are full of User-Generated Content submitted anonymously and, therefore, protected from deletion. Depending on the type of potentially damaging listing, it could rise quickly in Search Engine Results and it is vital that you take quick action. So how can you repair your online reputation and bring it back under your control?
The Solution is to Be Proactive
A strong online reputation management strategy, one that proactively addresses bad reviews, negative comments and other unwarranted attacks, can be a medical professionals best friend, allowing them to not only maintain a successful medical practice, but also to continue to provide what the healthcare society depends on to survive. Making reputation management an integral part of your social media marketing strategy can do wonders for your reputation, your practice and the consumers you serve.
An effective social media strategy can help you promote your practice, as well as meet social media negativity head on, effectively eliminating its impact on your image. The anonymous nature of the internet facilitates the proliferation of negativity, allowing nearly anyone to post a negative comment without recourse or consequence. Consumers are far more likely to post something negative than positive, outnumbering positive commenters nearly 2-to-1! The difference between truth and fiction is often incredibly blurred and distorted, and one negative comment can sometimes become nagging, perpetual headache for a practicing physician.
While social media is often a useful marketing tool for physicians, its high visibility makes it an equally powerful tool for dissenters and naysayers, regardless of a comment’s accuracy.
Social media sites like:
Facebook – www.facebook.com
Instagram – www.instagram.com
Twitter – www.twitter.com
and others, can just as easily be used by unhappy consumers, former employees and competitors in a negative way, often times sullying and in some instances may completely ruin a reputation. It’s important to maintain an active social media presence as part of medical professional’s online reputation management strategy, discovering and addressing negative posts before they become a real issue. Every practice must have active participation in sites like Facebook, LinkedIn, YouTube and Twitter, as well as an active blog, to harness in your online story and begin to control your reputation.
STEP ONE: MAKE ONLINE REPUTATION MANAGEMENT A PRIORITY
You may consider the management of your professional online information reputation time-consuming and tedious, perhaps even irrelevant to your primary purpose. A commitment to online reputation management, however, is extremely important, particularly for medical professionals who face the constant threats of dissatisfied consumers, disgruntled former employees and the ongoing spread of negative and potentially libelous online information. Developing a social media marketing strategy that involves diligent and tenacious reputation management can help to not only save your reputation, but protect it for the duration of your practice.
Provide places for your consumers to address their concerns directly to you and/or your practice.
By providing an avenue for dissatisfied consumers on your practice’s website, and by effectively linking your site to your social media page, you are giving people a better and more productive way to express their opinions.
Monitor doctor review sites.
Make periodic checks on your info on popular consumer sites, such Vitals, Yelp and others to ensure your contact and website information are always up-to-date. Find a good way to encourage satisfied consumers to leave positive feedback and 5-star ratings on the review sites that rank high on Google when your name or the name of your practice is searched. It’s also important to offer reviewers the opportunity to discuss their concerns outside of the public arena. Make as many attempts as possible to provide visible and accurate contact information.
Consult with an Online Reputation Management Company (ORM)
An ORM company can often help a medical professional develop a comprehensive reputation management approach; one that not only makes the best use of positive content, but that also effectively monitors the web for any new or existing presence of negatively, potentially harmful information. Professional reputation management firms are often an inexpensive and effective management option; one that understands how to minimize negativity and maximize positive consumer visibility.
STEP TWO: MONITOR REVIEW SITES
Image devastation can also come in the form of negative comments and poor ratings on popular online doctor review sites, such as:
Yelp – www.yelp.com
Healthgrades – www.healthgrades.com
Vitals – www.vitals.com
ZocDoc – www.zocdoc.com
Online reviews of doctors are often the first and most trusted sources of information by people searching for a physician online. Over 25% of all potential consumers rely on online reviews to select a healthcare professional. Though this may be a lower percentage than those that rely on online reviews to select auto repair or haircut services, it is still a significant number, representing a quarter of potential consumers. One negative review, particularly a vehement or overly negative review, has the potential to scare away a hefty portion of potential business. Consumer reliance on healthcare review sites is an important thing to factor in to any online marketing and reputation strategy. With proper knowledge, monitoring and use of these sites, a doctor has the potential to once again face negativity before it has the opportunity to become a lasting scar on their reputation.
Like it or not, doctor review sites like Yelp, Healthgrades and Vitals play an increasingly important part in the doctor selection process, often leaving medical professionals at a loss as to how exactly to cope with the potential onslaught on online negativity. This “Yelpification” of healthcare, according to Medical Economics writer Donna Marbury, can also have the potential to create severe misidentification issues, often times leading to the confusion of one doctor for another. Some physicians, she states, have become discouraged by doctor review sites simply because a consumer will often times confuse them with another, perhaps less-reputable physician, and that often times a doctor’s contact listing will be inaccurate or out-of-date, hurting their potential for more business.
Review sites also tend to receive prominence on sites like Google, often popping up near the top of ranking pages. As a result, a consumer’s search often reveals review sites first, directing them towards a potential plethora of negative online activity and an almost immediately leaving an indelibly negative and lasting imprint in their mind.
STEP THREE: DEVELOP AND PROMOTE NEW CONTENT REGULARLY
This strategy of “inoculation” is a useful technique to create and/or promote positive listings that push negative listings “down” in the SERPs, as you cannot often remove the negative listings.
Your articles and news releases that should include photos and vidoes should be submitted to all your Social Media in both personal network sites:
Facebook – www.Facebook.com
Instagram – www.instagram.com
Twitter – www.twitter.com
and Professional Networks sites
LinkedIn – www.linkedin.com
Wiki articles – Wikipedia – www.wikipedia.com