The customer agrees that any product to be serviced, repaired or returned to the Company shall maintain the following procedures:
The customer must notify Aspen Laser Systems, LLC in writing or verbally within 15 days of first noticing the defect and before expiration of the warranty period.
- Complete form below to request RMA#
— OR —
- Call Customer Service Toll Free 1–877-817-0365
2) Issuance of RMA
A Return Materials Authorization (RMA) number is required for all product returns, and is provided by the Company upon written or verbal notification.
3) MANDATORY: Complete and include Declaration Of Contamination Status FORM 71
Download, print, complete, and include with your return of product. View/Download here >>
4) Proper Labeling for Shipping
The RMA number must appear on the outside of the shipping container.
Return shipments will not be accepted if the RMA number is not clearly visible.
5) Written Description
Please provide a written statement indicating the model number, serial number, and a brief description of the reason for return.
6) Shipping Address to Company Authorized Repair Center
Send returns to:
Aspen Laser Systems Authorized Repair Center
c/o Sarasota Electronics 2081 12th Street
Sarasota, FL 34237